10 Reasons Why Online Casinos Block Accounts

A list of common reasons why an online casino might block your account. And some tips on how to solve such situations.

Being hit with a notice, in red letters and a black background, saying that your favorite online casino account has been blocked and banned can make anyone angry and upset. Why would an online casino site lock you out of your account?

In the Xgtiger Casino article, we provide the reasons why online casinos ban players to help you avoid these issues.

How to Know If the Account is Frozen?

When playing at major online casinos, you know you’re logged out as soon as you sign in when a notification pops up. On other websites, a notification of your ban will appear when you try to load a casino game or deposit/withdraw money. Blocked players will also receive an email telling them their account has been locked.

Legitimate casinos tend to notify patrons immediately if their account has been blocked when they try to access it. Operators also justify locking an account or withholding player money in their virtual vaults through notifications or emails. Mild cases usually allow a player to recover their account while severe ones permanently remove an account.

10 Most Common Reasons Online Casinos Block Accounts

Freezing a player’s access to their account and bankroll is usually done when the casino is protecting itself from hackers or if the player violates its rules. Below are the most common ways to get an online casino player banned.

1. Too many unsuccessful login attempts

One of the instances where blocking an account protects a player’s bankroll is when someone keeps logging in with their account details. Online casinos have a security feature that detects multiple login attempts for a given account, which are likely hackers trying to force the password.

Fortunately for players, they can contact support to reactivate their account when this happens. Account locking after a breach attempt is a wake-up call to activate the two-factor authentication (2FA) system on your account to secure it from hackers.

2. Failed Authentication Process

After creating an account, online casinos require you to complete their verification process. New players must provide a government ID or proof of their identity to verify their account. Anyone who fails to complete the process is at risk of having their account blocked.

Every licensed casino is required to verify all their players as part of the “Know Your Customers” (KYC) policy they have agreed to. KYC rules are intended to prevent anyone from laundering money through a gambling site.

3. Underage Gamblers

Regulatory agencies around the world are very strict when it comes to underage gamblers, including PH. Casinos are required to prevent any minor from playing at their casino. If any regulatory office catches an operator admitting underage players, they risk losing their license and paying heavy fines.

A situation where players get banned for being underage usually happens after creating an account and sending an ID, which shows their actual age.

4. Duplicate Account

One of the rules set by online casinos is the “one account per person” rule. Online casinos track duplicate accounts by their IP address. Even if someone uses a different username or account details, they are at risk of having their bankroll locked when multiple accounts connect to the same casino from their IP.

Duplicate account incidents often happen by accident. An example is when a player forgets about their account details and decides to create another one. Having more than one household member accessing the same site can also lead to banned accounts.

5. Bonus Harvesting

Online casinos tend to have welcome bonuses to encourage new players to sign up. Bonuses include free spins or deposit bonuses. Anyone who takes advantage of these bonuses by creating more than one account opens themselves up to a permanent ban.

Remember that casinos encourage players to refer their friends and family, including anyone with the same IP address. As long as only one player claims the bonus with other casino patrons in the same household, multiple accounts are allowed on one IP address.

6. Suspicious Activity

Major and licensed casinos incorporate machine learning and AI systems into all player activity and look for any suspicious patterns. Some of the patterns include betting fixed amounts on certain poker hands or placing max bets on slot machines at specific times.

Gambling bots or cheating software are a major concern in casinos because they can find an exploit to keep winning in some casino games. An online casino’s AI can prevent cheaters from taking advantage of their games by locking out accounts that show any suspicious patterns.

7. Unusual Bank Transactions

Money laundering is a major concern to gaming regulatory offices because casinos provide criminals with a good opportunity to legitimize illegal funds. Depending on the country, casinos are required to report an account suspected of laundering money. In US online gambling, their anti-money laundering law requires operators to report transactions over $5,000.

Another method of banning banking transactions is the use of prohibited payment methods such as prepaid debit cards. In certain cases, operators may be able to detect players residing in their restricted countries through bank account details.

8. Too Big to Win

Online and brick-&-mortar casinos have to balance their income and winnings to fit their monthly income. When a player gets very lucky for a short period of time, operators and managers are immediately alerted to prevent that balance from being upset.

Remember that casinos will not ban you if you win a progressive jackpot or guess all 10 keno numbers. Operators will treat you like a celebrity if you win them over. Online casinos only look for those who consistently win medium or high-risk bets, such as card counters in live blackjack. These players have a high chance of using an exploit to get an unusual lucky streak.

9. Data Breach

When a hacker gains access to an online casino database, the system locks all its accounts. By blocking your account, an operator prevents any criminal from stealing your bankroll or any personal information.

Criminals regularly attempt to break into online casinos. However, every major casino uses the latest security measures to prevent any unauthorized access. When a data breach occurs, it is usually fixed quickly. For added protection, some operators will ask you to change your password before playing any games or making a transaction.

10. Breached Terms and Conditions

When you create an account for any casino, you agree to their terms and conditions. Violating any of their rules may put your account at risk of being banned. Anyone can easily break the rules if they don’t check the fine print.

One of the common rules that many players break is using multiple accounts under one household to claim the welcome bonus. Another is providing false documents or proof of identity to the operator when verifying an account, which is a major offense under KYC and AML rules set by regulatory offices.

What Steps Should Be Taken To Unblock Online Casino Account?

If the unthinkable happens when you can no longer access your account, here are some helpful tips to help you out.

Remain Calm At All Times

Losing access to money can make anyone anxious, worried, and sad. Panicking about being locked out of an account can only lead to bad decisions that can make the problem worse. Keeping yourself together can help you avoid more mistakes while looking for a workable solution to get your account back.

Read The Casino Operator’s Terms and Conditions

Studying the casino’s rules will help you understand why the operator froze your account. A player may miss a rule such as using the wrong payment method. Studying the terms and conditions allows a player to know if they have done something that could bring them down or if it is an issue out of their hands.

Understand the Reason(s) for Getting Banned

After reviewing the rules, think about why a casino locked you out. It could be a simple mistake like not completing the verification process, which happens when you send the wrong document requirement. Finding the underlying reason for your account ban can help you find a way to fix the issue.

Contact Customer Support

Reaching out to online casino support helps you understand why you’ve been banned. If it’s due to a minor offense, the casino can reinstate your account and get you reinstated. If the reason is illegitimate or they can’t explain it, your best course of action is to contact the regulatory office that handles the online casino.

Casino sites block an account to protect themselves as well as their players, including you.

Conclusion

Are you an avid gaming fan and wondering how to bet on online casino games? At Xgtiger Casino, you will get the latest information on this year’s best casino games and a variety of gaming options, all in one place.

To start your online gambling journey, all you need to do is create an account on the site, deposit funds and you will be ready to bet on the best and most anticipated casino games.

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